Policies and New Client Intake Form


Please help us streamline your check-in process (and save trees!) by filling out the form prior to your appointment. Thank you!


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Scheduling Appointments
Scheduled appointments are reserved with a credit card, gift card, or on a prepaid basis. Your credit card will not be charged unless you choose to use it as your method of payment at checkout, or unless a cancellation policy charge is enacted.

Accepted Methods of Payment
Your Authentic Self accepts all major credit cards, local checks, YAS Gift Cards, Spa Finder Gift Certificates, and cash. No traveler’s checks will be accepted.

Client Intake Form
Please help us streamline your check-in process (and save trees!) by filling out the form prior to your appointment. Thank you!

Cancellation Policy
We respectfully request notification of at least 24 hours when canceling or rescheduling an appointment so that we may offer the openings to other clients and make the necessary changes to our schedule. Any appointment that is not canceled or rescheduled with at least 24 hours’ notice will incur a fee equivalent to 50% of the price of the session booked.

No-Show clients, clients cancelling less than 8 hours before their appointment will be charged for the entire service, and clients cancelling more than two consecutive times will be required to pre-pay in order to be rescheduled.

Product Return Policy
Your Authentic Self will accept returns of products in unused condition and with receipt within 30 days of purchase and for boutique credit only. We are unable to accept returns or issue credit on items that have been used or are opened. 

Gratuities
It is customary (though not required) to leave a gratuity for your service provider in appreciation for their outstanding service. Gratuities are left to your discretion, though the average tip is generally around 15 to 20%, with some clients choosing to leave more for excellent service. Our staff will be happy to assist you in providing gratuities if desired.